Refund and Returns Policy

Thank you for shopping at Don’t Stop Fashion. To protect our small business from fraudulent claims and ensure a sustainable service, we maintain a strictly enforced Return, Exchange, and Refund Policy. By purchasing from dontstopfashion.com, you automatically agree to the terms mentioned below.

1. Strict 5-Day Return & Exchange Window

We offer a strict 5-day return/exchange policy. You have exactly 5 calendar days from the delivery date (as recorded by our courier partner’s tracking system) to initiate a request.
After 5 days, the system automatically closes the order, and no return, exchange, or refund requests will be entertained under any circumstances.

2. Product Eligibility & Quality Inspection (Anti-Fraud Policy)

To be eligible for a return or exchange, the product must be in its absolute original condition. The return will be strictly rejected if the item shows any of the following:

Missing Tags: The original brand tags, price tags, and barcode labels must be attached and unaltered.
Signs of Wear: Any signs of being worn, washed, ironed, or altered.
Odors & Stains: Any smell of perfume, deodorant, sweat, detergent, or visible stains (makeup, dirt, etc.).
Note: All returned items undergo a rigorous physical inspection at our warehouse. If an item fails our quality check, it will be shipped back to the customer at their own expense, and no refund will be issued.

3. MANDATORY Unboxing Video (No Video = No Refund)

We understand that transit damages can occur, but to prevent false claims, we enforce a strict unboxing video rule:

Customers must record a clear, continuous, and uncut unboxing video from the very beginning of the opening process.
The video must clearly capture:

The completely sealed courier package showing all sides and the shipping label/Order ID before any opening begins.
The process of cutting or opening the outer cover without any pauses, cuts, or video edits.
The immediate inspection of the product showing the specific defect, damage, or wrong item.

This uncut video must be sent to dontstopfashion@gmail.com or our official WhatsApp within 24 hours of delivery.
CRITICAL WARNING: Any claims regarding damaged products, missing items, or wrong sizes/items without a valid, uncut unboxing video will be summarily rejected. No exceptions will be made for any reason.

4. Return Shipping Charges & Responsibilities

For Damaged/Defective/Wrong Items: If the claim is verified and approved via the mandatory unboxing video, Don’t Stop Fashion will bear the shipping cost. We will arrange a reverse pickup. If reverse pickup is unavailable in your pincode, you must self-ship it, and we will refund the courier charges up to a maximum of ₹100.
For Size Issues / Dislike / Change of Mind: If you want to return or exchange an item because it does not fit or you do not like it, the customer must bear 100% of the return shipping costs. The exchange item will only be dispatched after the original item safely reaches our warehouse and passes the quality check.

5. Non-Returnable & Final Sale Items

The following items are strictly non-returnable, non-exchangeable, and non-refundable:

Items purchased during Clearance Sales, Flash Sales, Festive Offers, or using special discount codes.
Custom-made, stitched, or altered outfits.
Jewellery and Footwear (due to strict hygiene and health protection guidelines).

6. Refunds Processing Time

Online Payments (Razorpay): Once approved, the refund will be credited back to the original bank account/card/UPI wallet used during the purchase within 5-7 business days.
Cash on Delivery (COD): No cash refunds will be given. Refunds for COD orders will be transferred exclusively via UPI (GPay/PhonePe) or Bank Transfer to the verified account details provided by the customer.
Please note: Original shipping or COD handling charges paid during checkout are non-refundable.

7. Contact Us

For any grievances or return requests, please reach out to us with your Order ID:

Email: dontstopfashion@gmail.com
Mobile/WhatsApp: +919048122995
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